Frequently asked questions
Please check this FAQ first before contacting us.
Product Information
- 1. What laptop brands do you sell?
- 2. What’s the difference between new, used, and refurbished laptops?
- 3. Are your laptops original and genuine?
- 4. What condition are your refurbished laptops in?
- 5. Do the laptops come with original chargers and accessories?
- 6. Can I upgrade the RAM or SSD?
- 7. How long is the battery life for this model?
- 8. Is Windows or Microsoft Office pre-installed?
- 9. Does the laptop come with antivirus software?
- 10. How can I check the laptop specifications before buying?
We sell a wide range of used laptops (Grade A condition) from popular brands such as HP, Dell, Lenovo, Asus, Acer, and Apple.
All units are carefully selected, tested, and guaranteed to perform like new.
New laptops are completely unused and come in original packaging with a full manufacturer warranty.
Used laptops are pre-owned units sold in their existing condition.
Refurbished laptops are pre-owned units that have been fully tested, cleaned, and restored to excellent working condition.
Yes — all our laptops are 100% original and authentic from trusted brands.
All refurbished units we sell are Grade A condition, meaning minimal signs of wear and excellent performance.
Most laptops come with compatible chargers, not original ones. All chargers are tested and work perfectly.
Yes, you can upgrade the RAM or SSD depending on the laptop model. Contact us if you’d like our recommendation.
All our laptops come with batteries in good condition, tested for reliable daily use.
No, we don’t pre-install Windows or Microsoft Office unless requested.
No, antivirus software is not pre-installed. You may install your preferred antivirus after purchase.
All specifications are listed clearly in our product description and photos.
Product Information
1. What laptop brands do you sell?
We sell a wide range of used laptops (Grade A condition) from popular brands such as HP, Dell, Lenovo, Asus, Acer, and Apple.
All units are carefully selected, tested, and guaranteed to perform like new.
2. What’s the difference between new, used, and refurbished laptops?
New laptops are completely unused and come in original packaging with a full manufacturer warranty.
Used laptops are pre-owned units sold in their existing condition.
Refurbished laptops are pre-owned units that have been fully tested, cleaned, and restored to excellent working condition.
3. Are your laptops original and genuine?
Yes — all our laptops are 100% original and authentic from trusted brands.
4. What condition are your refurbished laptops in?
All refurbished units we sell are Grade A condition, meaning minimal signs of wear and excellent performance.
5. Do the laptops come with original chargers and accessories?
Most laptops come with compatible chargers, not original ones. All chargers are tested and work perfectly.
6. Can I upgrade the RAM or SSD?
Yes, you can upgrade the RAM or SSD depending on the laptop model. Contact us if you’d like our recommendation.
7. How long is the battery life for this model?
All our laptops come with batteries in good condition, tested for reliable daily use.
8. Is Windows or Microsoft Office pre-installed?
No, we don’t pre-install Windows or Microsoft Office unless requested.
9. Does the laptop come with antivirus software?
No, antivirus software is not pre-installed. You may install your preferred antivirus after purchase.
10. How can I check the laptop specifications before buying?
All specifications are listed clearly in our product description and photos.
Order & Payment
1. How do I place an order?
You can place an order through our website, or make payment by cash or online banking transfer.
2. Can I buy through WhatsApp or directly from your shop?
Yes, you can! We accept orders through WhatsApp or directly at our shop.
3. What payment methods do you accept?
We accept cash, bank transfer (online banking / FPX), and credit or debit card payments.
(E-wallet payment is not available at the moment.)
4. Can I pay a deposit first and settle the balance upon delivery?
Yes, deposit payments are allowed. You can secure your laptop with a deposit and pay the balance upon delivery or collection.
5. Do you offer instalment plans or buy-now-pay-later (Atome, Shopback, GrabPay Later)?
Currently, we don’t offer instalment or buy-now-pay-later options, but may add them in the future.
6. Can I get a quotation or invoice for company purchase?
Yes, we can provide an official quotation or invoice for business or company purchases. Just contact us with your company details.
Warranty & Returns
1. Is there a warranty included? How long?
Yes, every laptop comes with a warranty between 1 to 12 months, depending on the model and condition.
2. What does the warranty cover?
Our warranty covers hardware and software issues under normal use.
Physical damage, water damage, or broken parts after purchase are not covered.
3. Who should I contact if my laptop has a problem?
You can contact our admin at +6014-3295 337 for any warranty or support matters.
4. How do I claim warranty or send the laptop for repair?
You can send the laptop via postage or bring it directly to our showroom in Cheras.
5. Can I return or exchange the laptop if I change my mind?
Yes, returns or exchanges are allowed within one week from the purchase date if the laptop is still in original condition.
6. What if the laptop I received is not as described?
If the laptop is not as described, you can request a refund with proof and evidence.
Once we receive and verify the item, we’ll process a full refund.
After-Sales Support
1. Do you provide laptop repair or maintenance service?
Yes, we provide repair and maintenance services for all laptop models — including software and hardware support.
2. Can you help me install software or upgrade my laptop?
Yes, we can assist with software installation, RAM or SSD upgrades, and other setup services. (Service charges may apply.)
3. What should I do if the laptop is slow or cannot start?
If your laptop becomes slow or won’t start, contact us via WhatsApp or call +6014-3295 337 for troubleshooting or service arrangement.
4. Do you offer trade-in or buy-back programs?
Yes, we offer trade-in and buy-back programs depending on the laptop model and condition. Contact us for an estimated value.
Product Authenticity & Data Security
1. Are your laptops tested before selling?
Yes, every laptop is fully tested by our technicians to ensure all functions — display, ports, battery, and performance — are in good condition.
2. Do you wipe all data from used laptops before selling them?
Yes, all used and refurbished laptops are completely data-wiped for your privacy and security.
3. Are all laptops free from password locks or BIOS locks?
Yes, all our laptops are 100% unlocked, with no BIOS or password locks — ready for immediate use.
Other Common Questions
1. Do you sell laptop accessories (bag, mouse, charger, etc.)?
We don’t sell accessories separately, but every laptop purchase includes free gifts such as a mouse and laptop bag (subject to availability).
2. Do you sell desktop PCs or monitors as well?
Yes, we have a variety of desktop PCs and monitors available for sale online and in-store.
3. Can I reserve a unit before paying?
Yes, you can reserve a unit by paying a small deposit to secure your preferred laptop.
4. Do you offer bulk or corporate purchase discounts?
Yes, we offer special pricing for bulk or company purchases. Contact our team for a custom quotation.
5. How can I contact your customer service?
You can reach our team via WhatsApp or call +6014-3295 337 during business hours.
We’re always happy to assist you!
